The first key is adopting digital tools to make information more accessible across the organization, which
more than doubles the likelihood of a successful transformation. The second is implementing digital self-serve technologies for employees, business partners, or both groups to use; transformation success is twice as likely when organizations do so. A third key, focused on technology in company operations, is organizations modifying their standard operating procedures to include new technologies. Beyond these factors, an increase in data-based decision making and in the visible use of interactive tools can also more than double the likelihood of a transformation’s success. The first is reinforcing new behaviors and ways of working through formal mechanisms, long proved as an action that supports organizational change.

digital transformation and process automation

Digital transformation is facilitated when automation takes care of the grunt work, and the employees can focus on critical business issues that lead to the growth and development of the company. Therefore, digital transformation can be moved toward quite literally as process automation enables saving funds and less wastage of resources by ultimately cutting costs. If employees are busy using their time to chase approvals internally, they cannot interact with or be available to customers when required.

What Is Enterprise Automation? A Guide To Simplifying Your Workflow

When combined with automation, AI can infuse intelligence and real-time decision-making into any workflow. It can drive everything from innovative smart products, from increasingly personalized customer and user experiences to optimized workflows for supply chain management, change management and more. Whether you’re simply upgrading to newer technology or going through a complete transformation process, robotic process automation is the key to a successful transition.

digital transformation and process automation

We help local and central government to streamline processes, improve decision-making and optimise resources by applying our deep understanding of the unique public sector landscape to connect areas of automation for the greatest impact. From concept and deliver to support and optimisation, our scalable solutions provide clarity of processes and detailed audit trails for easier compliance. Our technology agnostic approach enables us to work with the best-of-class industry leaders to identify and select the optimal automated solution that best meets your needs. Back then, the need for simplification was explained by complex and rigid technologies and poor automation capabilities. Vendors simplified existing business practices and habits before transferring them to the new code because it was either expensive or technically impossible.

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“Without appropriate measures of success, enterprises stand the risk of creating false expectations and underwhelming stakeholders,” Sharad says. “RPA can touch the back, middle, and front offices with dramatic reductions in cost, increases in speed, improved compliance, et cetera,” says Wagner. RPA can also relieve employees of their most mundane of their responsibilities, freeing them up to do more intellectually demanding work. And in November 2021, IDC predicted that global spending on digital transformation will reach USD 2.8 trillion in 2025, more than double the amount allocated in 2020 (4). Competitors adapted to provide even more capability and convenience (or they struggled and maybe even disappeared).

Another is the digital automation platform, a platform that automates a variety of business functions. One is the digital adoption platform (DAP), which streamlines technology adoption, software training, and user onboarding. In today’s digital environment, customers are empowered, forcing businesses to become more mobile, agile, and customer-centric. This is why characteristics such as these have become central features of digital businesses.

Digital Transformation: A CXO’s Guide

This tanks customer satisfaction, and employees would be stuck doing manual unrewarding tasks. For example, If a starter onboarding process was set up to inform all departments then workflows could be started across the organization to ensure a smooth induction and a great employee experience. This means you would get your staff up to speed and effective in their new roles quicker and less expensively with less manpower utilization. A business process is a set of connected activities that lead to the achievement of an organizational goal that typically ends with the client receiving a product or availing of the benefits of a service. Achieving digital transformation is a continuous end goal, and its means is the automation of processes. We believe that clear processes, supported by the right technology, create an environment where people work happier, and consequently make your company more productive.

  • Other results suggest that when communicating change stories, successful organizations tend to relay a richer story than others do.
  • Because much of the work of a digital transformation means replacing outdated practices with new digital ones, it is important to have the right tools available to facilitate the changeover.
  • Indeed, customer expectations are constantly evolving with emerging technologies, and companies are heavily embracing digital transformation in an attempt to continue to meet those expectations.
  • This includes fostering a culture of innovation and continually iterating your offerings and even your business model to deliver the best possible version of your product, not only for your business but also for your industry.

As a long-term public- and private sector partner, our multi-industry expertise enables us to intelligently connect areas of automation for the greatest impact. We see the bigger picture, identifying and implementing market-leading solutions that perform with speed and accuracy so you can maximise efficiencies and cost savings, and be free to innovate. The first goal companies should stick to is focusing on developing innovation that creates brand-new customer value. Understanding customers and delivering value through offering them superior quality services in an omnichannel way is the key.

Automation is at the heart of digital transformation

Enterprises start by envisioning the experience they want customers to have with their product and their brand for as many months or years as they want them to be customers. This objective means they must analyze their market, along with technology trends, to forecast or anticipate how customer needs or expectations may change and to spot opportunities for disruption. It’s not just a matter of launching a mobile app or adding an API to your product or platform. It’s about changing the way you do business—and it’s about doing it faster than anyone else. Tripathy and others use the term “augmented intelligence” here to describe the ideal (rather than the more dystopian future scenarios) partnership between people and machines, with automation and DX as its foundation.

digital transformation and process automation

Business process automation tools can create digital workflow and business process models to streamline a process. These tools can also be used to integrate with existing systems to share data between different applications, allowing for better processes and communication within a company. Stakeholders in any enterprise should assess all of the potential advantages of pursuing digital process automation.

Dedicated focus

Over-delivering on customer service is the single most important thing you can do to increase revenue. This includes fostering a culture of innovation and continuously iterating your offerings and even business model to deliver the best version of your product possible, not only for your business but for your industry. It may even make some of the more specialized software redundant, since the simplification of information and the platforms used to convey it makes overall management much easier. IT experts increasingly have to become all-rounders in the understanding of how businesses work, and the people who make businesses work need to understand IT, at least as it applies to their area of activity.

If they need some information from your company and it’s only available during business hours, they’ll be frustrated and feel inconvenienced. Automation ensures that your customers have a smooth experience by enabling them to access information when they need it. While optimizing digital transformation and process automation the way work is done to improve productivity and efficiency is desirable in itself, for best results, your process automation should align with a broader business strategy. As an employee, there’s nothing worse than not knowing your priorities and what comes next.

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